Pure Khadhyam

FAQ

1. What is Pure Khadhyam?

Pure Khadhyam is a trusted provider of natural and chemical-free food products, including wood-pressed oils and natural jaggery. We are committed to delivering high-quality, sustainably sourced products that promote health and wellness.

2. Are your products 100% natural?

Yes, all our products are 100% natural, free from chemicals, additives, and preservatives. We prioritize quality and authenticity in everything we offer.

3. How can I place an order?

You can easily place an order through our website, https://purekhadhyam.com. Simply browse our products, add them to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets (e.g., Paytm, PhonePe)

5. Do you offer cash on delivery (COD)?

Yes, cash on delivery is available for select locations. Additional charges may apply.

6. What are your shipping charges?
  • Free shipping for orders above ₹500.

  • A flat shipping fee of ₹60 is applicable for orders below ₹500.

7. How long does delivery take?
  • Orders are typically delivered within 5-7 business days, depending on your location. Delivery times may vary due to unforeseen circumstances.

8. Can I track my order?
  • Yes, once your order is dispatched, you will receive an email with the tracking number and details to monitor your shipment.

9. What is your return and refund policy?
  • We accept returns for unused, unopened items in their original packaging within 7 days of delivery. Refunds are credited within 7-10 business days after the returned item is inspected. For more details, visit our Return & Refund Policy.

10. How can I contact customer support?
  • You can reach out to us via:

    • Email: [Insert Email Address]

    • Phone: [Insert Phone Number]

    Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM.

11. Do you offer bulk purchasing options?
  • Yes, we offer bulk purchase options for certain products. Please contact us directly to discuss your requirements.

12. Are your products suitable for people with dietary restrictions?
  • Our products are made from natural ingredients and are free from harmful additives. However, we recommend checking product labels or consulting your healthcare provider for specific dietary concerns.

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